MARWA MAHMOUD ABDELHAMID

HR Coordinator / HR Officer

Kuwait City, KW.

About

Highly organized and results-driven professional with over 15 years of experience in quality management, internal auditing, and employee training, now targeting HR Coordinator or HR Officer roles. Proven ability to implement organizational policies, monitor performance KPIs, conduct compliance audits, and deliver impactful training programs, contributing to continuous improvement and organizational success. Eager to leverage strong communication, analytical, and cross-functional coordination skills to enhance employee development and operational efficiency within an HR capacity.

Work

Ministry of Awqaf and Islamic Affairs

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IT Technical Specialist

Kuwait City, Al Asimah, Kuwait

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Summary

Led operational process improvements and quality assurance initiatives, ensuring compliance and enhancing employee capabilities through training programs.

Highlights

Coordinated with diverse departments to streamline operational processes, enhancing overall organizational efficiency and collaboration.

Conducted rigorous internal audits and ensured strict compliance with organizational policies and ISO 9001 standards, contributing to successful certification.

Planned and delivered comprehensive employee training programs, significantly improving staff proficiency in systems and procedures.

Prepared detailed reports, documentation, and performance indicators (KPIs) for management, facilitating data-driven strategic decisions.

Participated actively in risk assessment and continuous improvement initiatives, contributing to the implementation of corrective and preventive actions.

Kuwait Oil Company

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Computer Engineer / Technical Support

Kuwait City, Al Asimah, Kuwait

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Summary

Provided critical technical and operational support to business units, contributing to quality management and employee development through training.

Highlights

Coordinated with various business units to effectively support operational requirements, ensuring seamless system functionality.

Delivered impactful training sessions for employees on organizational systems, enhancing user adoption and operational efficiency.

Participated in implementing ISO 9001 quality requirements and supported compliance activities, strengthening organizational standards.

Maintained crucial documentation and prepared management reports, supporting informed decision-making processes.

Contributed to continuous improvement programs, enhancing operational workflows and system reliability.

Beshara Group General Trading & Contracting Co.

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Network Engineer

Kuwait City, Al Asimah, Kuwait

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Summary

Supported business operations and contributed to process improvement initiatives, ensuring service quality and operational efficiency.

Highlights

Coordinated effectively with internal teams to support critical business operations and achieve departmental objectives.

Prepared essential operational documentation and reports, ensuring clear communication and record-keeping.

Assisted in process improvement initiatives, contributing to enhanced operational efficiency and resource utilization.

Worked collaboratively to ensure high service quality and optimize overall operational efficiency.

Education

Alexandria Higher Institute of Engineering & Technology

Alexandria, Alexandria, Egypt
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Bachelor of Science Computer Engineering

Languages

Arabic

English

Certificates

MCSE – Microsoft Certified Systems Engineer

Microsoft

ISO 9001:2015 Lead Auditor

ISO 22301 Lead Auditor

Skills

HR Administration Support

HR Documentation, Policy & Procedure Implementation, Report Preparation.

Employee Development & Relations

Employee Training Programs, Training & Development, Cross-functional Coordination, Team-oriented Environment.

Quality & Compliance Management

Internal Auditing, ISO 9001 Standards, Compliance Management, Risk Assessment, Corrective & Preventive Actions, Documentation Control, Continuous Improvement.

Performance Monitoring

Performance Management (KPIs), Data Analysis, Reporting.

Organizational Development

Process Improvement, Operational Efficiency, Policy Implementation.

Technical & Software

Microsoft Office (Excel, Word, PowerPoint), Computer Engineering, Network Engineering, Technical Support.